Privacy Policy

1. Scope

This Privacy Policy applies to personal information we collect from or about:

• visitors to our website;
• account holders and workspace users;
• customers and prospective customers;
• individuals who contact us, request support, or otherwise interact with us.

This Privacy Policy does not cover third-party websites, platforms, products, or services that are not controlled by us, even if they are linked from or integrated with the Services.

2. Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

A. Information you provide directly

• name, display name, business name, and contact details;
• email address and account login information;
• billing contact details and subscription-related information;
• communications you send to us, including support requests and feedback;
• any files, annotations, metadata, and other content you upload or submit through the Services.

B. Information collected automatically

• device information, browser type, operating system, and approximate technical identifiers;
• usage information, pages viewed, features used, clicks, navigation patterns, and interaction data;
• log data such as IP address, timestamps, referrers, crash data, and diagnostic information;
• cookie, session, and similar technology data.

C. Information from third parties

• payment and transaction status information from payment processors;
• authentication or profile information from identity providers, if used;
• information from service providers, integrations, or analytics vendors supporting the Services.

3. How We Use Personal Information

We may use personal information to:

• provide, operate, maintain, secure, and improve the Services;
• create and manage accounts and workspaces;
• process subscriptions, payments, and billing-related activities;
• host, display, organize, and deliver Customer Content at your direction;
• respond to inquiries, support requests, and technical issues;
• monitor performance, usage, security, fraud, abuse, and misuse;
• personalize and improve user experience;
• communicate with you about the Services, updates, policies, transactions, and support;
• comply with law, enforce agreements, protect rights, and resolve disputes.

We may also use aggregated or de-identified information for analytics, product improvement, research, security, and business operations, provided it does not identify you personally.

4. International Users and Regional Privacy Rights

SpearAtlas may be used by individuals and businesses in multiple jurisdictions. Depending on where you are located, you may have additional rights under applicable privacy laws.

If you are located outside the United States, please note that your personal information may be transferred to, stored in, and processed in the United States and other jurisdictions where we or our service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction.

Where required by applicable law, we will take appropriate steps to address cross-border data transfers and to process personal information in accordance with applicable legal requirements.

Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or portability of certain personal information. You may also have the right to withdraw consent where processing is based on consent.

To submit a privacy-related request, contact us at support@spearatlas.com. We will review and respond to requests in accordance with applicable law.

5. How We Disclose Personal Information

We may disclose personal information to:

• service providers and vendors that help us operate the Services, including hosting, storage, email, support, analytics, billing, infrastructure, security, and payment providers;
• professional advisors such as lawyers, auditors, insurers, and accountants;
• authorities, regulators, courts, or law enforcement where required by law or to protect rights, safety, or the Services;
• an acquirer, successor, investor, or other relevant party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction;
• other users or third parties when you intentionally share content or enable access through the Services.

We do not sell personal information for money. If our practices ever change in a way that triggers additional legal obligations, we will update this Privacy Policy and provide any required notices.

6. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, pixels, session identifiers, and similar technologies to:

• keep you signed in;
• remember preferences;
• operate and secure the Services;
• understand usage and performance;
• improve the Services.

You may be able to control cookies through your browser or device settings. Disabling some cookies may affect functionality.

7. Data Storage, Retention, and Security

We use administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support security, backup, and disaster recovery operations.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

• access personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request portability, where applicable.

You may also update certain account information through your account settings.

To exercise privacy rights or submit a privacy-related request, contact us at support@spearatlas.com. We may need to verify your identity before fulfilling a request.

10. Region-Specific Privacy Disclosures

Depending on your location, you may be entitled to additional disclosures or rights under applicable privacy laws.

California

If you are a California resident, California law may provide you with certain rights regarding personal information we collect, use, disclose, retain, and share, subject to applicable thresholds, exceptions, and verification requirements. These rights may include the right to request access to certain personal information, request deletion of certain personal information, request correction of inaccurate personal information, and receive information about categories of personal information collected, sources, purposes, and categories of recipients.

California residents may submit privacy-related requests to support@spearatlas.com. We will review and respond in accordance with applicable law.

Other U.S. States and International Jurisdictions

Residents of certain U.S. states and other jurisdictions may have additional privacy rights under applicable law. Where those laws apply, SpearAtlas will review and respond to qualifying requests as required by law.

Because privacy obligations can vary by jurisdiction and evolve over time, additional region-specific notices or disclosures may be provided where legally required.

11. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is not a universally accepted standard for responding to Do Not Track signals, we do not currently respond to them unless required by law.

12. Children's Privacy

The Services are intended for adults and authorized business users who are at least 18 years old. The Services are not directed to children, and we do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information from someone under 18 in a manner that requires deletion under applicable law, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, by email, or by other reasonable means, as required by law. The updated version will be indicated by the revised effective date.

14. Contact Us

If you have questions or requests related to this Privacy Policy, contact:

SterFlies LLC DBA: SpearAtlas Email: support@spearatlas.com